Returns & Refunds Policy
Overview
We want you to feel confident in your purchase. Due to hygiene and safety reasons, we have specific return conditions.
Returns Eligibility
We do not accept returns on products.
Damaged or Faulty Products
If your order arrives damaged or defective:
Email support@beautyinstem.com within 48 hours
Include your order number and clear photos
Claims without photo evidence may not be eligible
We will offer:
A replacement, or A refund
Refunds
Approved refunds are processed to the original payment method
Processing times may vary depending on your bank
Order Changes & Cancellations
Orders can only be changed or cancelled before dispatch
Once shipped, changes are not possible
Consumer Rights
If you are located in certain regions (such as the UK), you may have additional legal rights, including the right to cancel your order within a specific period. These rights are not affected by this policy.

